Shipping policy

Shipping

Order Processing

We process and ship orders within 1–3 business days of confirmation, excluding weekends and public holidays. Timeframes are estimates and may be affected by factors outside our control including carrier delays, high volumes, or supply disruptions.

Shipping Costs

Shipping charges are calculated at checkout based on your location, package size, and weight. Original shipping fees are non-refundable except where a return results from our error or a confirmed manufacturing defect.

Order Tracking

Once your order ships, you will receive a tracking number by email. Use it to follow your shipment directly on the carrier’s tracking system.

Estimated Delivery

Delivery times depend on your location and the shipping method chosen. All delivery timeframes are estimates only and are not guaranteed. For international orders, delivery may vary due to customs processes and local postal services.

Customs & Duties

For international orders, the recipient is responsible for all customs duties, taxes, and any additional fees imposed by the destination country. How Rare has no control over customs processes and is not liable for any delays, additional costs, or seizure of goods by customs authorities.

Incorrect Addresses

Please double-check your shipping address at checkout, including unit numbers, buzzer codes, and gate codes. We are not responsible for delays or non-delivery caused by incorrect address information. If a package is returned to us due to an incorrect address, reshipment costs are at your expense.

Lost Packages

If your package appears lost, contact us at info@howrare.ca within 14 days of your estimated delivery date with your order number and tracking details. We will liaise with the carrier on a best-efforts basis. Claims submitted after 14 days will not be considered. How Rare is not liable for packages lost by a carrier.

Restricted Items

Certain items may be subject to shipping restrictions. If an item cannot be shipped to your location, we will notify you, cancel the affected item, and issue a full refund for that item.